VASA Denticity Limited
Quality analyst and Trainer
Shakti Nagar, North Delhi · full-time
via Adzuna
First seen Oct 4 · last seen 1d ago · via Adzuna
The posting, as published
The QA & Training Analyst is a senior individual contributor who owns two connected charters for DentalKart's CX function: quality assurance and agent capability building. This role audits chat and email interactions against SLA/CX standards, runs structured root-cause analysis (ACPT — Agent / Customer / Process / Technology) on service failures, and closes the loop by designing and delivering the training interventions — onboarding, refreshers, and targeted coaching — needed to fix what the au…