Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

REQUIREMENTS An understanding of complaint regulations such as DISP, and complaints management along with the wider regulatory environment Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem-solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Ability to lead teams and drive performance standards Good leadership skills and the ability to motivate and develop staff A desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change Basic Qualifications