Executive

Providing 1 st level support on client projects, including Identification of parties to call/follow-up Voice calls Update notes in case management system Creation of reports as per client’s specifications Common Function Achieve individual productivity and quality goals Participate in training initiatives to develop knowledge Integrate procedural changes into daily routine Support other team members in meeting service expectations Adhere to Company policies and procedures A graduate from a reputed university (minimum). 6 to 12 months of experience, preferably in call center in a reputed BPO/LPO. Record Retrieval background preferred