TCS IS HIRING FOR Service Desk lead

Location - Gurgaon EXP -4 - 8 Yrs Skill -Service Desk lead Responsibilities Customer Service Excellence Act as the escalation point for complex or unresolved customer issues. Ensure high levels of customer satisfaction through proactive communication and follow-up. Promote a customer-first culture within the team. Process Improvement Identify gaps in service delivery and recommend improvements. Collaborate with other IT teams to streamline support processes. Implement best practices for inciden…