Senior Officer - Customer Operations

Designation:   Key Accounts Officer / Executive   Reporting to:   Area Sales Manager Location: Ambala Role:   To manage the modern trade outlets like Big Bazaar, Dmart etc. and achieve the required sales  target for the respective territory along with ensuring availability and visibility of Nestlé products in the  outlets.  Job Description:  1. Planning Customer Plan  Planning an Integrated Commercial Plan for assigned customer   Develop rolling monthly sales plan at Customer/Account level for the following 3 months  Assortment Planning at Customer/Account level  Develop Account specific Activation Calendar on a Quarterly Basis  2. Customer Management  Achieving Volume Planned during OPL  Planning & Execution of Account Specific Activation Programs  Account Specific Customer Service  Price Control & Stability, Act as a single window   Terms of Trade Agreement & Implementation  3. Progress Review & Suggest Inputs to Generate Demand  Achievement & monitor progress of Redistribution value and volume targets  Present Account wise review on a Quarterly basis  Identify Gaps at customer level vis-à-vis Business Plans & suggest inputs   Ensure Nestle contribution to Account perpetually increases over time. Monitor, evaluate & Control CCS  Key Skills:    Communication Skills   Analytical Approach   Networking Skills   Flexible and Resourceful   Innovativeness   Poise & Confidence   Understanding of sales systems and processes.