Quality Specialist (Technical support)

Job Title: Senior Specialist – TSC (Training) Job Responsibilities: • Provide advanced technical support to stores, business users, and internal stakeholders through phone, chat, email, monitoring tools, and remote support platforms. • Act as a senior escalation point for complex technical incidents and service requests. • Monitor enterprise systems, applications, infrastructure, and store environments to proactively identify and address service disruptions. • Investigate, diagnose, and resolve…