Impetus Career Consultants
US Voice Operations TL || QA
India
via Adzuna4–8 yrs
First seen Sep 6 · seen live today · via Adzuna
The posting, as published
International Voice Process Role 1 - Team Lead Role 2 - Quality Analyst Experience: 4–8 Years Location - Mohali Key Responsibilities: Lead and manage a team of voice process agents. Drive team performance against SLAs, KPIs, quality, and customer satisfaction metrics. Handle escalations, coaching, and performance management. Coordinate with QA, Training, and Workforce teams. Manage shift operations, attendance, and reporting. Identify process improvement opportunities and implement solutions. R…